Tag Archives: HSR

HSR relaunches improved online trip planner; SMS alerts coming soon

According to a release from the City of Hamilton, over the coming weeks, this real-time information will be available across five service channels: web, phone, Twitter, digital signage at terminals and a new SMS text feature.

The updated trip planner website hsrnow.hamilton.ca is now mobile-enabled, accessible regardless of the device or browser. Customers will be able to use the website to set up alerts to be sent to them for their favourite routes or stop numbers. Alerts can be customized based on time of day, day of week and they can be sent via email or SMS text (or both).

SMS text (which has not yet launched) will be a new option for customers, enabling them to find out when they can expect their next bus at any given stop. The city anticipates this to be a very popular option, particularly for those who only have texting plans for their phones, including many youth and students.

The relaunched trip planner and upcoming SMS alerts join the existing Bus Check telephone information system and the @HSRnow Twitter account. While the city’s release also touts digital signage at terminals which provide real-time information, these are only available at the MacNab Transit Terminal and have yet to be rolled out to anywhere else in the city.

City to run pilot project putting Wi-Fi on select HSR buses


The City of Hamilton announced today that they are beginning a new pilot project. The first week of October, the HSR will be conducting a two-month pilot project that will see free Wi-Fi provided on 15 buses, operating on various routes across the city.

Buses will be clearly marked with a Wi-Fi symbol beside the front door and on the destination sign. The inside of the bus will include information posted in the “Take One” slots near the driver explaining how to access the Wi-Fi.

Similar to other areas where the City of Hamilton offers free Wi-Fi, customers will need to accept the Terms and Conditions in order to access Wi-Fi on our buses.

HSR fare increase in September 2018

Different fare methods in Hamilton, including paper pass, tickets and Presto

As part of the ten-year transit plan, which was sidelined for a year before being reinstated last year, the HSR will be raising fares again in September. Fares will go up in all categories except for Cash fares, which will remain at $3.00.

The adult and student price for paper tickets as well as the Presto fare price will see a modest 10 cent increase from the current rate. The Presto fare price for Seniors will also be increased by 10 cents.

HSR Customers can continue using their current 2017-2018 tickets with an expiry date of August 31, 2018 which will remain valid thru September 30th with an additional $0.10 per ticket paid into the farebox.

Authorized ticket and pass vendors will begin to sell 2018-2019 Tickets in mid-August with a new expiry date of August 31st, 2019.

When will HSR get on board with Social Media?

At Monday’s Public Works meeting Councillor Collins posed the question to HSR staff when the city’s public transit system would bridge the gap with social media, specifically Facebook or Twitter. Collins also noted that the city is relying on individuals within the community who take it upon themselves to bridge the gap.

Thanks for the shout out, Chad!

Transit Director David Dixon stated that getting on board with social media is part of the ten year transit strategy and this would begin soon.

“We are within a few months of going to Twitter,” Dixon stated at the Public Works meeting.

Transit Fare Parity Update


At the April 10th Meeting of City Council, council passed the following motions regarding Transit Fare Parity in the HSR, including voluntary “free” fares onboard city buses.

That, effective June 1, 2013, a temporary transit fare special program be implemented that would permit the below groups to ride the conventional public transit system (HSR) by either paying the applicable fare or riding at no charge, to be exercised at their own discretion:

New Buses Hit the Road

July 19th marked first day for the new 2012 buses in Hamilton.

A total of 41 new buses were ordered for Hamilton as part of the Metrolinx Transit Purchasing Co-operative, in which buses were ordered for multiple transit agencies in bulk to reduce costs. Other transit agencies participating in this order included Burlington, London, St. Catharines, Welland and Milton.

The first bus to enter service was 1202 which begain it’s innagural run at Eastgate Transit Terminal at 1:30pm. It was a day of relief to many transit fans who had been anticipating the start of service for the new buses since they first began arriving at the Mountain Transit Centre back in February.

Downtown Bus Lane Delayed Until Fall

Hamilton’s Public Works department has delayed the construction of a bus only lane in the downtown until the fall. The project was to begin shortly and would have seen the curbside lane on King street from John to Bay transitioned to use exclusively by transit during rush hour.

From 7:00am – 9:00am and 3:30pm – 6:30pm, when the HSR is operating it’s morning and afternoon peak periods the lane would be a bus only lane. At other times during the day the lane would be subject to mixed usage, as it is now.

Mohawk College Transit Terminal

The city of Hamilton and Mohawk College are in the planning stages of developing a transit terminal on the campus of the college. Take a look below at their description of the project:

The Mohawk College area is emerging as a significant node within the City of Hamilton. Mohawk College is currently and will continue to expand its facilities on the Fennell campus site. One of the immediate projects that are being advanced is the construction of a new multi-modal transit hub and mixed use building on the southwest corner of Fennell Avenue and West 5th Street. This building will provide for a layover and transfer point for Hamilton Street Railway (HSR) buses and passengers and has the opportunity to form a major station site along the existing and enhanced A-Line corridor.

Public Works – Transportation 2012 Budget




Total Fare Revenue
2011 Budget – $33,272,703
2011 Actual – $35,081,558
2012 Budget – $34,486,290

Increase (2011 Actual vs 2011 Budget) – $1,808,828 5.4%
Increase (2012 Budget vs 2011 Budget) – $1,213,560 3.6%

HSR Ridership
2010 Actual – 21,226,093
2011 Actual – 21,882,475
% Change – 3.10