Current known issue with HSR Presto Loyalty Program

Since the fare increase on September 1st there has been an issue with the HSR Presto Loyalty Program. Instead of being charged $0.00 after eleven paid fares between Monday – Sunday cards are instead erroneously being charged $0.15.

Both the City of Hamilton and PRESTO card are aware of this issue and are working on a resolution. A rep from Presto has stated that the erroneous charges will be reversed once the corrections have been implemented.