Category Archives: Fares

PRESTO Cards now available at Select Shoppers Drug Mart Stores in Toronto

HSR 1013 in a Presto full wrap

Metrolinx and the province are making steps to make the PRESTO fare card more accessible for purchasing, loading, and reloading. Today marks the launch of a trial for a third party vendor network in the GTA. If the test is successful it could be rolled out to the entire GTHA, including Hamilton.

Beginning today, customers will be able to buy, load, and set discounts for children, elementary and high school students and seniors on their PRESTO cards at 10 Shoppers Drug Mart locations across the city of Toronto, with more locations to be added later this year.

An up-to-date list of all PRESTO retail outlets is available at prestocard.ca.

McMaster University 2016/2017 HSR Passes Available August 18

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2016/2017 McMaster University HSR bus passes will be available to full-time students this week. While classes won’t start until September 6th, the passes will be available for pickup at the Campus store beginning on Thursday, August 18th.

Bus passes will be will be available for pick-up at the Campus Store in Gilmour Hall B101. Students must have a valid student card present when picking-up a new bus pass. Students specifically enrolled in the Faculty of Health Sciences may visit the Health Sciences Campus Store to acquire a 2016/2017 bus pass.

The 2016/2017 HSR bus pass gives full-time students unlimited access to the HSR buses from August 29th, 2016 through August 31, 2017. As a reminder the HSR bus pass must be used in combination with a valid student card. Both cards must be presented to the bus operator at time or boarding.

HSR Fare Increase effective September 1st, 2016

As part of the ten year transit strategy, HSR fares are increasing effective September 1st, 2016.

The increases are a part of phase 1 of the Ten Year (2015-2024) Local Transit Strategy. Phase 1, to be rolled out over three periods (September 2015, March 2016 & September 2016) is comprised of actions designed to address current system deficiencies by applying the limited additional vehicles and operators where we will get the best return on investment.

Detailed transit improvements for the fall are yet to be announced, however the fare increases are listed below.

Presto Upgrade will Disrupt Online Services Jan 15-18, 2016

HSR 1013 in a Presto full wrap

PRESTO is planning to upgrade its central operating system beginning late Friday, January 15th until early Monday, January 18th, 2016.

During the upgrade, the PRESTO website will be unavailable and there will be temporary planned interruptions to PRESTO account service through the contact centre.

Customers will still be able to use their PRESTO card to pay transit fares, and load funds at a PRESTO Customer Service Outlet or Self-Serve Reload Machine during the upgrade. Customers can purchase a new card or load funds in person at any Customer Service Outlet.

GO Transit Fare Increase Effective February 1st, 2016

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At its meeting on Thursday, December 3, the Metrolinx Board of Directors approved a GO Transit fare increase which will take effect on February 1, 2016. In a release it was stated that the fare increase will help GO “respond to increasing ridership demand by providing customers with more travel options, enhanced and reliable service, and well-maintained facilities and equipment.”

GO Transit will see about 71 million boardings this year compared to about 68 million in 2014.

Single adult fares for paper tickets will increase as below:

  • a 40 cent increase on fares between $5.70 and $6.50
  • a 50 cent increase on fares between $6.51 and $8.25
  • a 60 cent increase on fares greater than $8.25

Fares for children, students and seniors will also increase accordingly.

Staff Looking to Expand Presto Availability in Hamilton

HSR 1013 in a Presto full wrap

The PRESTO card pilot at Fortinos is a success.

Back in September of 2014 Hamilton city council approved the implementation of a third party PRESTO vendor network, which began across all Fortinos locations in Hamilton in November of last year. The pilot equipped the Loblaws stores with equipment and training so that customer service staff could sell, load, and reload PRESTO cards to transit users. This third party network more than tripled the available locations to load the smart card and expanded availability to all corners of Hamilton.

Part of the pilot included 5,000 preloaded cards which waved the initial fee to purchase the smart fare card.

Current known issue with HSR Presto Loyalty Program

Since the fare increase on September 1st there has been an issue with the HSR Presto Loyalty Program. Instead of being charged $0.00 after eleven paid fares between Monday – Sunday cards are instead erroneously being charged $0.15.

Both the City of Hamilton and PRESTO card are aware of this issue and are working on a resolution. A rep from Presto has stated that the erroneous charges will be reversed once the corrections have been implemented.

Don’t be Overcharged for Bus Tickets! New Fares come into effect on September 1st

Student Tickets are yellow & Adult Tickets are green

Student Tickets are yellow & Adult Tickets are green

The HSR fares are changing effective September 1st and there have already been some instances of unlicensed vendors selling old HSR bus tickets at a higher price. New bus tickets are being issued which will be available for sale beginning on September 1st, which look different from current (old) tickets and have more information on them.

The student bus tickets are yellow while adult tickets are green.

To help combat fare fraud (unlicenced stores overcharging for bus tickets) the new tickets come with the price $2.15 [adult] / $1.80 [student] printed on the ticket. They are also marked with the validity date and a notice that “fare fraud is a criminal offence.”

The current (old) bus tickets can not sold at the new ticket price as passengers will be required to deposit an additional 15 cents into the farebox when they are used. Old tickets will no longer be valid as of September 30th, 2015. Old unused tickets can be exchanged for new bus tickets at the HSR Customer Service desk at the Hamilton GO Centre.

PRESTO Maintenance February 21st – 22nd

HSR 1013 in a Presto full wrap

PRESTO will be performing maintenance on devices from Saturday, February 21st until Sunday, February 22nd.

PRESTO is advising transit users, if you usually load money on your card online, please do so by Thursday, February 19th to avoid disruptions.

HSR Day Pass: Great for Family Day!

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